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Luminary International University

Luminary
International University

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Diploma | Quality and Excellence

Professional Diploma in Quality Management and Organizational Excellence

A standalone diploma in quality: total quality management, quality assurance and ISO concepts, agile and change management, decision making, communication, strategic planning and performance measurement.

Professional Diploma in Quality Management and Organizational Excellence

Level

Diploma

Training hours

161 training hours

Format

Self-paced or group delivery

Certificate

Verifiable serial number

What you will learn

Skills you can use at work

  • Principles, tools and techniques of total quality management
  • What ISO is, quality assurance and improvement
  • Agile and change management
  • Decision making and problem solving
  • Strategic and operational planning
  • Measuring performance

Who it is for

Quality, development and department staff.

Where it fits

At least 150 training hours.

Inside this program

The modules you complete

Total Quality Management Applications in the Workplace (15 hours)
  • Concept and principles of total quality
  • Objectives, elements and techniques of TQM
  • Quality strategy through company policy
  • Teams in implementing quality
Total Quality Management Skills (20 hours)
  • What quality is and its basic principles
  • What ISO is
  • Quality assurance and improvement
Agile Management (25 hours)
  • Concept of agility and flexibility
  • Mechanisms of agility and adaptation
  • Principles of agile project management
  • Applying agile management at scale
  • Performance management
Change Management in Organizations (15 hours)
  • Change and change management
  • Sources and forces of organizational change
  • Managing institutional change
Decision Making and Problem Solving (15 hours)
  • Decision making
  • Problem solving
  • Methods of decision making and problem solving
Effective Communication Skills in the Workplace (12 hours)
  • Communication skills
  • Stages of the communication process
  • How to develop communication skills
Strategic and Operational Planning (21 hours)
  • What strategic planning is
  • Strategic planning mechanisms
  • Introduction to operational planning
Planning Practitioner (23 hours)
  • What planning is
  • Personal planning
  • How to prepare plans
  • Steps of strategic planning
  • Operational planning
Strategic Planning and Performance Measurement (15 hours)
  • What strategic planning is
  • Strategic planning mechanisms
  • Performance measurement

Total: 161 training hours. Training hours are the instructional hours of each training kit or designed curriculum, not academic credit hours.

Your path

Every credential is a step, not an end point

Hours you complete here count towards the next level in the same field. Study one program now, add more later, and keep what you have already earned.

Learn, practise, prove

How you move through it

  1. 01

    Enrol and start

    Send the short enrolment form. We confirm by email and give you access.

  2. 02

    Study at your pace

    Work through short modules online. Pause and return as life requires.

  3. 03

    Practise and be assessed

    Quizzes after each module, a final assessment and practical tasks where the program needs them.

  4. 04

    Earn a verifiable certificate

    Receive a certificate with a unique serial number that anyone can check on this website.

A standalone diploma

This diploma stands on its own: you do not need to finish a certificate first. Take it self-paced as an individual, or ask for a group program for your team, school or organization. For a group we agree the start date, the number of learners and the invoice with you by email.

Certificate recognition notice

Luminary International University offers vocational and professional certifications only. Its Certificates, Diplomas and Vocational Bachelor, Executive Master and Executive PhD pathways are vocational and professional qualifications, not academic degrees, and cannot be compared with, or used in place of, academic qualifications. Luminary does not operate under, or hold approval from, any ministry or department of higher education, including in the United States. Its certificates are not intended for academic equivalency, credit transfer or admission to academic programs.

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Certificate | Quality and Excellence

Certificate in Quality Management and Organizational Excellence

Total quality management, quality assurance and ISO concepts, agile management and change management in one program.

75 training hours

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FAQ

Questions about this program

Do I need prior experience?

Not for Certificate programs. Tell us about your background and we will confirm the best starting point.

How long does it take?

161 training hours. Because it is self-paced, your calendar time depends on how many hours you can give each week.

Can my team or organization take it together?

Yes. This diploma is offered to groups as well as to individuals. Email us the number of learners and your preferred start date and we will send a group proposal.

What do I receive?

A certificate with a unique serial number, listed on the verification page, once you complete the assessments.

Is this an academic degree?

No. It is a vocational and professional certification for career advancement.

Ready to start?

Enrol in the Professional Diploma in Quality Management and Organizational Excellence or email us with any question.